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020 ^a9780323625487 (pbk. : alk. paper)
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060 04 ^aWY87^bB198c 2020
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100 1 ^aBalzer-Riley, Julia W.
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245 10 ^aCommunication in nursing /^cJulia Balzer Riley
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250 ^a9th ed.
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260 ^aSt. Louis, Mo. :^bElsevier,^cc2020
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300 ^axvi, 334 p. :^bill. ;^c24 cm.
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504 ^aIncludes bibliographical references and index
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505 0 ^aResponsible Assertive Caring Communication in Nursing -- The Client-Nurse Relationship -- starting with YOU: Understanding Yourself to Build a Fooundation for Learning about Communication -- Solving Problems Together -- Understanding Each Other: Communication and Culture -- Demonstrating Warmth -- Showing Respect -- Being Empathetic -- Using Selt-Disclosure -- Being Specific -- Asking Questions -- Expressing Opinions -- Using Humor -- Embracing the Spiritual Journey of Healtcaring:Meaning Making -- Requesting Support -- Overcoming Evaluation Anxiety -- Working with Feedback -- Using Relaxation Techniques to Become More Mindful -- lncorporating Positive Selt-Talk -- Learning to Work Together in Groups -- Navigating the Expanding Work of Digital Communication -- Learning Confrontation Skill -- Refusing Unreasonable Requests -- Communicating Assertively and Responsibly with Distressed Clients and Colleagues -- Communicating Assertvely and Responsibly with "Difficult" Clients and Colleagues -- Managing Team Conflict Assertively ang Responsibly -- Communicating at the End of Life -- Continuing the Commitment to the Journey
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650 0 ^aNurse and patient
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650 0 ^aInterpersonal communication
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650 2 ^aNurse-Patient Relations^vNurses^' Instruction
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650 2 ^aCommunication^vNurses^' Instruction
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650 2 ^aInterpersonal Relations^vNurses^' Instruction
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999 ^aทัศนีย์ ศรีบุญเรือง
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