| LEADER 00000nam 2200000uu 4500 |
| 001 12445 |
| 003 ULIBM |
| 008 150803s||||||||New 000 0 eng d |
| 020 ^a9781593859862
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| 050 04 ^aBF323.L5^bN53L^c2009
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| 100 1 ^aNichols, Michael P.
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| 245 14 ^aThe lost art of listening :^bhow learning to listen can improve relationships /^cMichael P. Nichols.
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| 250 ^a2nd ed.
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| 260 New York ;^aLondon :^bGuilford Press
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| 300 ^avi, 313 p. ;^c23 cm.
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| 504 ^aIncludes bibliographical references and index.
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| 505 0 ^aIntroduction -- pt. 1. The yearning to be understood -- 1."Did you hear what I said?": why listening is so important-- 2. "Thanks for listening" : how listening shapes us and connects us to each other -- 3. "Why don' t people listen?": how communication breaks down -- pt. 2. The real reasonspeople don't listen -- 4. "When is it my turn?"--the heart of listening : the struggle to suspend our own needs -- 5."You hear only what you want to hear^" : how hiddenassumptions prejudice listening -- 6. "Why do you alway soverreact?!" : how emotionality makes us defensive -- pt.3. Getting through to each other -- 7. "Take your time--I'm listening" : how to let go of your own needs andlisten -- 8. "I never knew you felt that way" : empathy begins with openness -- 9. "I can see this is reallyupsetting you" : how to defuse emotional reactivity -- pt.4. Listening in context -- 10. "We never talk anymore" :listening between intimate partners -- 11."Nobody around here ever listens to me!" : how to listen and be heard with in the family -- 12. From "Do I have to?" to "that's not fair!" : listening to children and teenagers -- 13. "I knew you'd understand" : being able to hear friends and colleagues -- Epilogue -- Index -- About the author.
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| 650 0 ^aListening.
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| 650 0 ^aInterpersonal relations.
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| 650 0 ^aInterpersonal communication.
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| 650 2 ^aCommunication^vPopular Works.
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| 650 2 ^aInterpersonal Relations^vPopular Works.
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| 999 ^aพีนัท จาโรทก
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