ผู้แต่ง |
Nichols, Michael P. |
ชื่อเรื่อง |
The lost art of listening : how learning to listen can improve relationships / Michael P. Nichols. |
ISBN |
978-159-38-5986-2
|
พิมพ์ลักษณ์ |
New York ; London : Guilford Press |
เลขหมู่ |
BF323.L5 N53L 2009 |
ครั้งที่พิมพ์ |
2nd ed. |
ลักษณะทางกายภาพ |
vi, 313 p. ; 23 cm. |
หมายเหตุ |
Contents: Introduction -- pt. 1. The yearning to be understood -- 1."Did you hear what I said?": why listening is so important -- 2. "Thanks for listening" : how listening shapes us and connects us to each other -- 3. "Why don' t people listen?": how communication breaks down -- pt. 2. The real reasonspeople don't listen -- 4. "When is it my turn?" --the heart of listening : the struggle to suspend our own needs -- 5."You hear only what you want to hear^" : how hiddenassumptions prejudice listening -- 6. "Why do you alway soverreact?!" : how emotionality makes us defensive -- pt.3. Getting through to each other -- 7. "Take your time--I'm listening" : how to let go of your own needs andlisten -- 8. "I never knew you felt that way" : empathy begins with openness -- 9. "I can see this is reallyupsetting you" : how to defuse emotional reactivity -- pt.4. Listening in context -- 10. "We never talk anymore" :listening between intimate partners -- 11."Nobody around here ever listens to me!" : how to listen and be heard with in the family -- 12. From "Do I have to?" to "that's not fair!" : listening to children and teenagers -- 13. "I knew you'd understand" : being able to hear friends and colleagues -- Epilogue -- Index -- About the author. |
หัวเรื่อง |
Listening. |
หัวเรื่อง |
Interpersonal relations. |
หัวเรื่อง |
Interpersonal communication. |
หัวเรื่อง |
Communication--Popular Works. |
หัวเรื่อง |
Interpersonal Relations--Popular Works. |